Privacy Policy
Last Updated: August 13, 2025
Plain English Summary
At The Stack System, we respect your privacy. Here’s what you need to know in simple terms:
• What we collect – We collect basic details like your name, email, payment info, and training data (like swing videos or performance metrics). We also track how our website and iOS app are used so we can improve them.
• Why we collect it – To run our Services, process orders and subscriptions, improve training tools, and communicate with you about updates, support, or promotions.
• Who we share it with – Only trusted partners who help us provide the Services (like payment processors, cloud hosting, or integrations you choose to enable). We don’t sell your personal data.
• Your choices and rights – You can ask to see, fix, delete, or download your data. You can also opt out of marketing and certain types of processing.
• Cookies – We use cookies and similar tools to make our website work better. You can change your browser settings if you don’t want them.
• How long we keep your info – Only as long as needed to provide our Services or meet legal requirements.
• Security – We use industry-standard safeguards to protect your data, but no system is 100% secure.
If you have questions, reach out anytime at info@thestacksystem.com.
👉 For the full details, please read the complete Privacy Policy below.
Full Privacy Policy
1. Information We Collect
We may collect the following categories of information:
• Personal Information: Name, email, phone number, billing/shipping address, payment information, account credentials.
• Usage Data: Device details, browser type, IP address, app interactions, training session data, performance metrics, log files.
• Media and Contributions: Swing videos, training data, photos, or feedback you upload.
• Support Communications: Messages, attachments, or contact forms you send.
• Integration Data (if enabled): Data shared through integrations with partners such as Apple Health.
2. How We Use Your Information
We use your information to:
• Provide, operate, and maintain our Services.
• Personalize and improve your experience.
• Process orders, subscriptions, and payments.
• Communicate with you about updates, support, promotions, and marketing (where permitted by law).
• Monitor usage, troubleshoot, and improve our hardware and software.
• Comply with legal obligations and enforce our Terms of Use.
Legal Basis (GDPR users): We process your data based on consent, contractual necessity, legal obligations, and legitimate interests (such as product improvement and fraud prevention).
3. Data Sharing and Third Parties
We may share your data with:
• Service Providers (e.g., payment processors, cloud hosting, analytics providers).
• Integration Partners (e.g., Apple Health, if you choose to enable integrations).
• Legal Authorities when required to comply with law or protect our rights.
We do not sell your personal information.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:
• Improve our Services,
• Measure performance and usage,
• Personalize content and features.
You may disable cookies in your browser settings. For EU/UK users, we provide a cookie consent mechanism where you can manage preferences.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
• Access – Request a copy of the personal data we hold about you.
• Correction – Request that we correct inaccurate or incomplete data.
• Deletion – Request deletion of your personal information, subject to certain conditions.
• Restriction – Request that we limit processing of your data.
• Objection – Object to certain types of processing, including direct marketing.
• Data Portability – Request transfer of your data to you or another organization.
• Do Not Sell/Share (CCPA/CPRA) – You may opt out of any sale or sharing of your personal data (though we do not sell data).
To exercise these rights, please contact us at info@thestacksystem.com. We will respond within the timeframe required by applicable law (typically within 30 days).
6. Data Retention
We retain personal information only as long as necessary to:
• Fulfill the purposes described in this policy, or
• Comply with legal and regulatory obligations.
Retention periods vary by data type (e.g., transaction records may be kept for 7 years for tax compliance, while training session data may be retained until account deletion).
7. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers are located.
We use appropriate safeguards (such as Standard Contractual Clauses) to protect personal data transferred internationally.
8. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
If you believe your child has provided personal data, please contact us immediately and we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted here with a revised “Last Updated” date.
For significant changes, we may notify you by email or in-app notification.
11. Contact Us
If you have questions or requests about this Privacy Policy or our practices, you may contact us at:
The Stack System, LP
The Stack System GP, Inc.
Phoenix, AZ 85050