Shipping & Returns
TheStack Fulfillment
New Stack orders will be fulfilled within 3-5 business days. Transit to your location is in addition to fulfillment time.
PRGR and Flightscope Mevo+ Fulfillment
The PRGR HS130-A and Flightscope Mevo+ is currently shipping within 3-5 business days. The PRGR ships to the US only.
Voice Caddie SC200 Plus Fulfillment
Voice Caddie SC200 Plus radars are in stock and will ship within 2 business days. Customers will receive a shipment notification directly from Voice Caddie their order is shipped. International customers, including Canada, will be responsible for any duties upon arrival. Any shipment questions regarding the Voice Caddie products should be directed to: sales@voicecaddie.com
Shipping
**COVID-19 may cause unexpected delays for our shipping carriers, we appreciate your patience and support during this time.
Currently, Stack hardware orders (except Canada) are fulfilled from Phoenix, Arizona USA. Canadian Stack orders are fulfilled from Nova Scotia, Canada. We are happy to ship Worldwide from the US, but please be advised of our International Shipping Policy below. Please contact us if you are unable to process an order to your location.
UK Customers can shop for the Stack with our partner at Golf Swing Systems UK: https://www.golfswingsystems.co.uk/product/thestack-system-club-speed-trainer/
EU Customers can shop for TheStack with our partner at SwingSpeed.eu: https://swingspeed.eu/product/thestacksystem/
Australia Customers can shop for the Stack with our partners at The House of Golf: https://houseofgolf.com.au/shop/the-stack-speed-training-system/
International Shipping Policy (please read)
Please note that International orders (both TheStack hardware and Voice Caddie) will be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country. In some cases, these fees can be substantial. Please be aware your shipment will be valued at full retail price.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
We are aware that duties, taxes and fees present our International Customers with additional expenses. We are actively pursuing Worldwide distribution.
Returns
We want you to be completely happy with your purchase. If you are not satisfied and would like to request a return, please email us at info@thestacksystem.com within 30 days of delivery for instructions on how to return your item. To receive a full refund of the purchase price (minus shipping), all components of TheStack hardware must be returned.
International Returns
International customers are responsible for the cost of return shipping. When we receive the item you are returning, we only refund the amount you paid for the item you purchased. Again, we do not refund any original or return shipping costs. Please email us at info@thestacksystem.com for further instructions.
Refunds
Once your return is received, we will process your return. Once processed, you will be credited for the cost of the item(s) minus actual shipping costs. Original shipping and return shipping will not be refunded. Refunds will be applied to the original credit card or payment option used at the time of purchase. Please keep in mind that based on how the product was purchased, your refund can take anywhere from 2-10 business days depending on the bank or credit card company. Please contact us if you are having any issues seeing your refund being returned to your account.
Warranty & Repairs
TheStack Warranty
TheStack hardware includes a 2-year warranty from date of purchase for manufacturing defects. Damage from misuse, such as striking something during training, will void all warranties. For information on repairs or warranties, please provide your product serial number and contact us here: https://www.thestacksystem.com/pages/contact-us
PRGR Warranty
The PRGR is covered by a 1-year warranty for replacement or refund contingent upon the product being received and inspected for manufacturing defect. If it is determined that the product is broken or damaged due to the buyer's fault, it will not be covered under warranty.